Warranty Info
2 YEAR
Warranty: Most product purchased from Freedom Outfitters U.S. come with a 2-year warranty. This includes any lighting equipment, controllers, pods or brackets. Be aware that breaking the seal or opening up a headlight will nullify its warranty, however our services are open to repair damage caused. Damages sustained from off-roading or deep water crossings will not be warrantable. If a product is found to be defective within the first month of use, Freedom Outfitters U.S. will cover the cost of shipping to return the product for repair or replacement. If the claim is made after the first month, the customer will be responsible for the cost of shipping the product back to Freedom Outfitter's U.S. location for either repair or exchange.
30 DAY
Warranty: Products purchased from Freedom Outfitters U.S. with a 30-day warranty are covered by replacement and repair. his includes any lighting equipment, controllers, pods or brackets. Be aware that breaking the seal or opening up a headlight will nullify its warranty, however our services are open to repair damage caused. Damages sustained from off-roading or deep water crossings will not be warrantableWithin the 30-Days Freedom Outfitters U.S. will cover the cost of shipping to return the product for repair or replacement.
​
We appreciate your understanding and compliance with this policy. If you have any questions or concerns, please don't hesitate to contact us at Customerservice@freedomoutfittersus.com
Policies
At Freedom Outfitters U.S., we are committed to providing the best possible shopping experience for our customers. However, in the event of a cancelation, warranty or return, the following policies apply.
​
Cancelations: Cancellation prior to shipping is not subject to any restocking fee and a full refund is applicable. Post-shipping restocking fee may be applied up to 10% of the value of the item.
Returns: If you are not completely satisfied with your purchase, you may return the item within 30 days from the date of purchase for a refund or exchange. You may be subject to a 10% restocking fee, however, this is determined on a case-to-case basis. To be eligible for a return or exchange, the item must be in "like new" condition, meaning it has not been damaged or altered in any way and still contains all original packaging and accessories.
Refunds: If a restocking fee is applicable, the customer will receive a refund for the balance of the purchase price minus the restocking fee. Refunds will be processed within 1-2 business days of cancelation approval.
Military/LEO/First Responder Year-Round Discount
As a gesture of appreciation for their service, Freedom Outfitters U.S. is pleased to offer a year-round 10% discount to all active military and law enforcement personnel. We understand the dedication and sacrifices these individuals make in serving their country and communities, and we would like to extend our gratitude by providing them with a discount for all of our products.
To claim the discount code, please contact our email and using your ID we will verify and send your code. Customerservice@freedomoutfittersus.com